Order cancelation + shipping policies
Our wear and tear policies include following
order cancellation policy
As our products are handmade to order, we kindly ask that you read the following before placing an order.
- Orders may be cancelled within 24 hours of purchase, provided production has not yet commenced.
- Once production has begun, cancellations may incur a cancellation fee or be eligible for a partial refund only, to cover materials, labour, and processing costs.
- Orders that are already completed or close to completion are not eligible for cancellation or refund due to change of mind.
- If your item is faulty or incorrect, please contact us within 7 days of receiving your order so we can resolve this for you.
We appreciate your understanding and support of our small handmade business 🤍
Maezy & Co uses Australia’s trusted shipping service Australia Post.
From the moment our customers received an “item shipped” notification that package is now in the hands of Aus Post. This means that arrival time, damaged good, and or lost packages will not be Maezy and Co responsibility and is out of our control. If you experience any issues with your items please contact Aus Post as there is nothing we can do on our end. We thank you for your patience 🫶🏼